FAQ

Frequently Asked Questions (FAQ)

1. What is Nexus Shop?

Nexus Shop is your go-to online destination for stylish, high-quality fashion and lifestyle products. We deliver curated style right to your doorstep.

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2. How can I place an order?

Simply browse our collections, add items to your cart, and proceed to checkout. Follow the prompts to complete your purchase securely.

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3. What payment methods do you accept?

We accept all major credit and debit cards, UPI, net banking, and popular wallets like Paytm, PhonePe, and Google Pay.

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4. Do you offer Cash on Delivery (COD)?

Yes, COD is available for selected locations. You’ll see the option at checkout if it’s available for your address.

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5. How long will it take to receive my order?

Orders are typically delivered within 3–7 business days, depending on your location. You will receive tracking information once your order is shipped.

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6. Can I track my order?

Yes! After your order ships, you’ll receive a tracking link via email and SMS to follow your package in real-time.

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7. What is your return policy?

We offer a 7-day easy return policy for unused, unwashed, and undamaged items with original packaging and tags.

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8. How do I return or exchange an item?

Visit our Returns Portal (or contact support) with your order ID and reason for return. We’ll guide you through the process.

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9. Is my personal information safe?

Absolutely. We use industry-standard encryption and security measures to protect your data and ensure safe transactions.

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10. How do I contact customer support?

You can reach us via:

• Email: nexusshop.services@gmail.com

• Live Chat: Available 10 AM – 7 PM IST, Monday to Saturday